# MOCHI Technologies — Full Product Documentation > MOCHI is an AI-powered business growth platform for SMEs in Malaysia. It connects CRM, POS, Loyalty, Marketing, HRMS, and AI into one integrated system — built for real businesses, not rigid templates. --- ## About MOCHI Technologies MOCHI Technologies is a Malaysian software company that builds AI-driven business growth solutions for SMEs. The platform connects financial growth, operational efficiency, talent management, and market expansion into one system. ### Credentials & Recognition - **MDEC Digital Partner** — Advanced Digital Solution Provider - **MDEC Malaysia Digital** — Certified under Malaysia Digital initiative - **LHDN Certified** — Approved e-Invoice Solution Provider - **HRD Corp Claimable** — Training courses eligible for HRD Corp claims - **CMO Asia Awards** — Best Productivity Mobile App --- ## Product Suite ### 1. MOCHI CRM **Tagline:** Know every customer. Grow every relationship. MOCHI CRM centralises customer data, automates follow-ups, and turns one-time buyers into lifelong advocates — all from a single platform built for SMEs. **Key Features:** - Customer 360° profiles with full interaction history - AI-powered content generation for WhatsApp, SMS, Email, and Social Media - Multi-channel marketing distribution - Brand consistency engine across all touchpoints - Sales pipeline and deal management - Customer segmentation and targeting - Automated follow-up workflows **URL:** https://www.mochi.global/crm --- ### 2. MOCHI POS (Point of Sale) **Tagline:** Speed at the counter. Clarity at the back office. MOCHI POS is built for fast, accurate transactions — connected to your CRM, loyalty programme, and inventory so your team has everything they need at their fingertips. **Key Features:** - Fast transaction processing - Integrated inventory management - Connected to CRM and loyalty programme - Real-time sales reporting - Multi-outlet support - Receipt customisation with branding **URL:** https://www.mochi.global/pos --- ### 3. MOCHI Loyalty App **Tagline:** Turn every purchase into a reason to return. MOCHI Loyalty App gives customers a beautifully branded experience that earns, tracks, and redeems rewards — driving repeat visits and deepening brand affinity. **Key Features:** - Branded mobile loyalty app for customers - Points earning, tracking, and redemption - Tiered membership programmes - Push notifications and in-app messaging - QR-based check-in and redemption - Customer engagement analytics **URL:** https://www.mochi.global/loyalty --- ### 4. MOCHI Marketing **Tagline:** Campaigns that convert. Growth that compounds. MOCHI Marketing puts funnels, blasts, referrals, and AI-powered automation in one place — so your marketing team can launch faster, target smarter, and measure everything. **Key Features:** - AI content generator for multi-channel campaigns - WhatsApp, SMS, Email blast campaigns - Marketing funnels and automation - Referral programme management - Facebook & Instagram ad integration - Campaign performance analytics - Landing page builder **URL:** https://www.mochi.global/marketing --- ### 5. MOCHI HRMS **Tagline:** Run HR without the chaos. MOCHI HRMS automates the entire employee lifecycle — from attendance and leave to claims and payroll — freeing your HR team to focus on people, not paperwork. **Key Features:** - Attendance tracking (GPS, biometric, QR) - Leave management with approval workflows - Claims and expense management - Payroll processing with EPF, SOCSO, PCB auto-calculation - LHDN e-invoicing compliance - Employee self-service portal - Organisational chart and directory **URL:** https://www.mochi.global/hrms-module --- ### 6. MOCHI HRMS+ (Talent Management) **Tagline:** From talent acquisition to talent retention. MOCHI HRMS+ goes beyond HR operations — it builds your talent pipeline, develops your people, and creates the engagement culture that makes your best employees stay. #### Hire Module **Headline:** Post, Screen, Hire, Onboard, all in one system. - **Multi-Layer Approval:** Headcount requests clear every approver in sequence (Dept Head, Finance, HR Director) before a job goes live - **AI-Integrated Workflow:** AI fit scoring ranks applicants against job requirements; AI parses CVs and extracts work history, education, and skills automatically - **End-to-End Hiring Flow:** Candidate data flows from apply form through pipeline, offer letter, to HRMS employee profile — zero re-keying #### Train Module **Headline:** Empowering minds, transforming performance. - Centralised training records for in-house, external, onboarding, and manual training - Automated recurring training programmes with auto-assignment and reminders - Live completion dashboards with auto-flagging of overdue training #### Achieve Module (Performance) **Headline:** Goals set. Teams aligned. Reviews done. - Company goal cascading to department and individual KPIs - Role-based KPI presets for one-click team setup - Full paperless appraisal cycle: template → batch PA generation → scoring → committee calibration → approval #### Reward Module **Headline:** Performance in. Payroll out. - Bonus matrix tied to PA grades and profit achievement - Multi-rule commission plans (flat, tiered, bundle, team pool, manager override) - What-if calculator for commission simulation - Auto payroll push with EPF + PCB auto-calculation #### Retain Module **Headline:** See the signs. Act early. Keep the best. - Flight risk scoring combining tenure, performance trend, salary competitiveness, and engagement signals - Attrition cost estimation per employee - Pulse surveys and engagement analytics - Career ladder and progression path visibility **URL:** https://www.mochi.global/hrms-plus --- ### 7. MOCHI AI Solution Agentic AI capabilities integrated across the entire platform: - **AI Content Generator:** Writes personalised WhatsApp, SMS, Email messages and social media posts - **AI Candidate Ranking:** Fit scoring and CV auto-extraction for recruitment - **AI Chatbot:** Customer-facing conversational AI - **AI Marketing Automation:** Smart targeting, segmentation, and campaign optimisation **URL:** https://www.mochi.global/ai-solution --- ## Industries Served - **Automotive & Transport:** Workshops, car detailing centres - **Beauty & Wellness:** Hair salons, beauty salons - **Retail & Lifestyle:** Retail stores, optical shops, pet stores - **B2B Services:** Service-based businesses --- ## Contact & Links - **Website:** https://www.mochi.global - **Book a Consultation:** https://www.mochi.global/consultation - **Enquiry:** https://www.mochi.global/enquiry - **Business Portal (Login):** https://business.mochi.global - **Pricing:** https://www.mochi.global/plan-and-pricing - **Facebook:** https://www.facebook.com/MOCHITechnologies.en - **LinkedIn:** https://www.linkedin.com/company/mochitechnologies/