Cancellation Policy
The products available from MOCHI are NOT downloadable, you will not receive a physical copy of the software.
Fees collected for services are non-refundable once all or a portion of the service has been provided. Fees for software upgrades and technical support renewals are non-refundable. Fees collected for setup are non-refundable and non-transferable.
You can cancel a paid subscription any time. However, if you cancel or downgrade a paid subscription, you'll continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency
If you wish to cancel your subscription, please email hello@mochi.global no later than 7 days prior to your renewal date. If later than 7 days prior to the next payment, payment for the next month will still be processed and you will have access to the software for that month you are billed for.
All subscription payments are non-refundable.
All subscription payments are non-refundable.
It is your responsibility to familiarize yourself with this cancellation policy. By placing an order for any of our products, you indicate that you have read this cancellation policy and that you agree with and fully accept the terms herein.
Use of the MOCHI software or any of the services provided by GOBS Technologies Sdn Bhd ("GOBS") indicates acceptance of the terms and conditions herein.
Please email at hello@mochi.global if you have any questions.