Privacy Policy

We at MOCHI and our Affiliates are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by MOCHI when you interact with us on our websites or through other channels (for example, by communicating with us or attending one of our events), and when you use our products and services. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. If you do not agree with this Privacy Policy, you should not use our websites or the Subscription Service.

Customers may collect and manage Personal Data when using the Subscription Service. MOCHI processes such data as a processor under the direction of our customers. Our customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ Personal Data using the Subscription Service. Please see the below section "Information We Collect and Process When You Use the Subscription Service" and our Customer Data Processing Agreement for more information.

• What Information We Collect About You

  • Information You Provide to MOCHI

    When you interact with us via our websites or use the Subscription Service, we may collect Personal Data and other information from you, as further described below.
    
    When You Visit our Websites
    
    We collect Personal Data from you when you submit web forms or interact with our websites. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.
    
    INBOUND and Other Event Information
    
    When you register for INBOUND or a MOCHI event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with service providers of INBOUND in order to provide event information and improve your experience at INBOUND or future MOCHI events.
    
    Account and User Information
    
    We collect Personal Data when you sign-up for a MOCHI account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service.
    
    Payment Information
    
    We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your MOCHI account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.
    
    You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
    
    Customer Testimonials
    
    We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer's consent via email or through other agreements between customers and MOCHI prior to posting the customer's name and testimonial.

  • Information We Collect and Process When You Use the Subscription Service Log Files

    When you visit our websites or when you use the Subscription Service, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.
    
    Usage Data
    
    We collect usage data when you or your users in your MOCHI account interact with the Subscription Service. We engage third-party providers to collect usage data, and we only share data with these providers in an unidentified manner. Usage data includes metrics and information regarding your use and interaction with the Subscription Service such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account.
    
    Mobile
    
    When you access or use the Subscription Service via our mobile applications, we automatically collect information such as your device model and version, operating system, or device identifier.
    
    Background Running Purpose
    
    Our app may run in the background to provide continuous and uninterrupted access to certain features or services. This ensures a seamless user experience and allows the app to deliver timely updates or notifications.
    
    Location Tracking Purpose
    
    We may collect and track user location data to [provide location-based services, improve user experience, or deliver targeted content]. This data helps us tailor our services to better meet the specific needs and preferences of our users.
    
    Third Party Integrations
    
    You may connect third party integrations to your MOCHI account, which may ask for certain permissions to access data or send information to your MOCHI account. It is your responsibility to review any third party integrations you authorize.
    
    Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third-party applications access to view, store, and modify your MOCHI account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third-party applications. For more information on integrations with third party providers, please see here.
    
    Third Parties
    
    We may receive information from third party service providers, from related companies, and from our business and solution partners.
    
    Information We Process on Behalf of Customers
    
    Our online Subscription Service allows our customers to create and share marketing, sales and customer service content. When customers use the Subscription Service, they may collect Personal Data such as first and last name, email address, physical address, phone number, or other information about you. We do not control the content of our customers' webpages or the types of Personal Data that our customers may choose to collect or manage using the Subscription Service. We store our customers' information on our service providers' servers but process it as a processor under our customers’ instructions and in accordance with our Customer Terms of Service, which prohibit us from using the information except as necessary to provide and improve the Subscription Service and as required by law.
    
    

• How We Use Your Information

  • To Provide the Product and Services

    To Market and Promote the Subscription Service
    
    We use the information you provide to MOCHI to market and promote the products, services, and other offerings. For example, we use the information, like your email or physical address, to send information or MOCHI content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business. We use this information to promote the use of our services to you and share promotional and information content with you in accordance with your communication preferences.
    
    We may also reach out to you via telephone to ask about other MOCHI products or services you may be interested in. If you have a call scheduled with a MOCHI representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.
    
    To Communicate with You About the Services
    
    We use the data you provide to MOCHI when signing up for the Subscription Service to contact you via email or in-app notification about billing, account management, and other administrative matters. We send updates to you regarding our Customer Terms of Service or other legal agreements. We may also communicate with you about security incidents via email or in-app notification.
    
    We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
    
    To Provide and Improve the Subscription Service
    
    We use your account information and Customer Data to provide the product and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the Subscription Service.
    
    We collect data about how our products and services are used by monitoring and tracking our product users. We use this data to develop and improve our products and services. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in. We may share usage data externally but will only do so in an anonymized and/or aggregated manner to build and improve product features.
    
    To Secure and Protect our Product and MOCHI Users
    
    We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts and new product sign-ups, and to detect and prevent product abuse. This includes enforcing our Acceptable Use Policy.
    
    For Research and Development
    
    We may share externally or provide other companies with statistical information about our users, but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis. For example, we may publish blog posts on trends or insights into how users are interacting with the product.
    
    Mobile
    
    If you use the mobile applications, we may send you push notifications from time to time in order to update you about events and promotions. If you no longer wish to receive such communications, you may turn them off at the device level.
    
    Log Files
    
    Log files are used by MOCHI to provide general statistics regarding use of the websites. For these purposes, we do link this automatically-collected data to other personal data such as name, email address, address, and phone number. We also use log files to troubleshoot and investigate security incidents.
    
    Third Parties
    
    We receive information from third party service providers. We may receive and use this information from these service providers in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and an improved Subscription Service, like personalized communications, event promotion, and tailoring the websites or product to improve user experience.
    
    Social Media Features
    
    Our websites include social media features, such as the Facebook ‘like’ button and widgets, such as the share button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
    
    Public Forums
    
    We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the websites if you so request, as described in the section "To Unsubscribe From Our Communications" below.
    
    Or other purposes if we obtain your consent
    
    We share your data with third parties when you give us consent to do so.
    
    Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.
    
    If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

• How we Share Information we Collect

  • Third Parties and Service Providers

    We employ other third-parties and service providers to provide services on our behalf to our website visitors, our customers, and users of the product and services. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the Subscription Service or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and data protection policies and standards.

  • Partners

    We may share data with trusted MOCHI partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.
    
    We partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. When you engage with these co-marketing partners, we will tell you who we are sharing data with, and provide a link to the co-marketing partner’s privacy policy so you can learn more about how to opt-out of the partner’s communications. These co-marketing partners are required to adhere to our privacy and data protection policies. For more information on our co-marketing program, see this page. If you do not want us to share your Personal Data with these companies, please contact us here.

  • Corporate Events

    If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by MOCHI on the websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.

  • Compelled Disclosure

    We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Subscription Service, Customer Data is considered Confidential Information and you should review the Confidentiality terms in the Customer Terms of Service for more information.

• How We Store and Secure Your Information

  • Data Storage and Security

    We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures

  • Retention of Personal Data

    How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
    
    We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
    
    When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the section "How to Access & Control Your Personal Data" below.
    
    If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your MOCHI account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
    
    The data our customers process in connection with the Subscription Service is retained according to MOCHI Customer Terms of Service and Data Processing Agreement.

• Cookies and Similar Technologies

  • Cookies

    When you visit our websites, sign up for a MOCHI account, attend a MOCHI virtual event, or request more information about MOCHI, we collect information automatically using tracking technologies, like cookies and tracking pixels. For more information please refer to our Cookie Policy.
    
    MOCHI and our partners use cookies or similar technologies to gather demographic information about our user base as a whole. To find out more about how we use cookies on our websites and how to manage your cookie preferences please see our Cookie Policy.

• How to Access & Control Your Personal Data

  • Reviewing, Correcting and Removing Your Personal Data

    You have the following data protection rights:
    
    You can request access, correction, updates or deletion of your Personal Data.
    You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
    If you are a customer, prospect, or otherwise interact with a MOCHI customer that uses our Subscription Service and would like to access, correct, amend or delete your data controlled by the customer, please contact the relevant customer directly. MOCHI acts as a processor for our customers and will work with our customers to fulfill these requests when applicable.

  • Anti-Spam Policy

    Our Acceptable Use Policy applies to us and to our customers and, among other things, prohibits use of the Subscription Service to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an "opt-out" mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Subscription Service.

  • To Unsubscribe From Our Communications

    You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails.

  • To Unsubscribe From Our Customers' Communications

    Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. If you are a customer, prospect, or otherwise interact with a MOCHI customer, you can unsubscribe from our customers' marketing communications by clicking on the "unsubscribe" link located on the bottom of their emails, or by contacting them directly.

We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification, or if you subscribe to our products and services, through the Notification app in your MOCHI account. Terms not otherwise defined in this Privacy Policy will have the meaning as set forth in the MOCHI Customer Terms of Service. For the purposes of this Privacy Policy “Personal Data” shall mean any information relating to an identified or identifiable individual where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws (as defined in the MOCHI Data Processing Agreement).

If you have any questions about this Privacy Policy or our treatment of your Personal Data, please email us at hello@mochi.global.